Thank you for choosing our courses. We aim to provide a rewarding experience with both instructor-led and self-paced training. Below are the terms for our refund policy.

When purchasing a training course from Aparsoft Solutions, you agree to our Privacy Policy, Terms of Use, and this Refund Policy.

Refund Policy

For Self-Paced Learning:

• You can request a refund within 7 days of purchasing the course.
• The refund policy does not apply if more than 25% of the course content has been accessed, or if the E-Book has been downloaded.
• Refund requests made after 7 days of purchase will not be accepted.

For Instructor-Led Training:

• Refund requests can be made within 7 days of purchase.
• Refunds are void if over 25% of the content has been accessed, if more than one online class has been attended, or if the E-Book has been downloaded.
• Refund requests beyond 7 days of purchase are not accepted.

For Postgraduate Programs:

• You can request a refund within 7 days of purchase.
• Refunds are not available after 7 days. The booking fee for securing a seat is non-refundable.
• Cancellation & Refunds for Specific Programs (CSM, CSPO, PSM, PSPO):
• Aparsoft Solutions may reschedule or cancel an event due to low enrollment, instructor illness, or events beyond our control (e.g., natural disasters).
• If Aparsoft Solutions cancels the event within 10 days of purchase, a full refund will be provided (excluding any travel or personal expenses).
• If a cancellation occurs beyond 10 days from purchase, participants can be rescheduled to a future batch.
• If you cancel 10 business days before the event, 10% of the fee is deducted and the rest refunded.
• Cancellations made within 10 business days of the event are non-refundable.
• No refunds are given if both days of a course are missed.

How to Request a Refund:

• Go to “My Orders” and select “Initiate Refund” for the item you wish to refund if the quantity is one.
• For multiple items, please contact our support team via the Help & Support section.

Duplicate Payments:

• If you made a duplicate payment, we will refund it through the original payment method within 10 working days after notification.